Please address any complaints you may have, depending on the nature thereof, to one of the two channels noted below.
Complaints regarding FAIS, Products, Claims or Client Service:
Traficc’s Complaints Officer
Tel: 021 425 6996
Complaints regarding Traficc’s Compliance:
Traficc’s Compliance Officer is Compli-Serve SA (Pty) Ltd
Tel: 0861 273 783
Contact: The Compliance Officer
Kindly, in either case on the e-mail, note Full Name and Surname, Policy number (or ID number if not known), description of incident/complaint and any supporting documentation.
Please be advised that the Traficc complaints policy is available on request.