Complaints Procedure

Please address any complaints you may have, depending on the nature thereof, to one of the two channels noted below.

Complaints regarding FAIS, Products, Claims or Client Service:

Traficc’s Complaints Officer

Tel: 021 425 6996


Complaints regarding Traficc’s Compliance:

Traficc’s Compliance Officer is Compli-Serve SA (Pty) Ltd

Tel:  0861 273 783

Contact: The Compliance Officer


Kindly, in either case on the e-mail, note Full Name and Surname, Policy number (or ID number if not known), description of incident/complaint and any supporting documentation.

Please be advised that the Traficc complaints policy is available on request.

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